Shipping Policy
The short version: shipping is free on every order. Every Hide Atelier jacket is made fresh after you order, and made-to-order production plus delivery together take 8–12 working days.
Where we ship
We currently ship to nine countries: the United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain and the Netherlands. If your country is not listed at checkout, we cannot ship there yet — email us at support@hideatelier.com and we will tell you when it opens.
Cost
Shipping is free. The price you see at checkout is the full price — there is no shipping charge added later.
Delivery time: 8–12 working days
We do not hold warehouse stock. Your jacket is cut and made after your order is placed, to the size and measurements you confirmed. Making your jacket and delivering it to your door together take 8–12 working days (Monday–Friday, excluding public holidays). Most orders arrive inside this window; if anything threatens a delay, we email you at the address on your order.
Tracking
When your finished jacket leaves our workshop, you receive a shipping confirmation email with tracking details so you can follow it to your door.
Customs and import duties
Orders are shipped internationally. Depending on your country, customs or import duties may be assessed by your local authorities on delivery; where they apply, they are the responsibility of the receiver, as is standard for international made-to-order goods.
Wrong address
Please check your delivery address carefully at checkout. If you spot an error, email support@hideatelier.com immediately — if your jacket has not yet been dispatched, we will correct the address free of charge.
Damaged on arrival
If your jacket arrives damaged, photograph the damage and the packaging and email us within 7 days of delivery. Damaged items are replaced under our Returns & Replacements policy.