Frequently Asked Questions
Are your jackets real leather?
Yes. Every Hide Atelier jacket is made from genuine leather — lambskin, cowhide, goatskin, sheepskin or suede as stated on each product page. We do not sell faux leather or PU as leather.
How does made-to-order work?
We hold no warehouse stock. When you order, your jacket is made for you, to your size and measurements. That is why delivery takes 8–12 working days rather than 2–3 — and why the fit is yours.
How long is delivery?
8–12 working days in total, making plus delivery, to all nine countries we serve. Shipping is free.
Which countries do you ship to?
The United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain and the Netherlands.
How do I choose my size?
Start with the Size Guide: measure your chest (men) or bust (women) over light clothing and match it to the chart. On the product page, selecting a size shows its standard chest, waist, shoulder, sleeve and length measurements.
Can I change the measurements?
Yes — that is the point of Hide Atelier. Every measurement on the product page is editable. Untouched, you get the standard measurements for your size; edited, the jacket is made to your numbers at no extra cost. Your final measurements are recorded inside your order.
What if my jacket does not fit or arrives damaged?
Because each jacket is custom-made, we cannot take change-of-mind returns — but a jacket that does not match your confirmed measurements, or arrives damaged or faulty, is replaced. See Returns & Replacements.
Can you make a jacket from my photo or design?
Yes. Use the Custom Leather Jackets page and send up to 5 images with your measurements. We review privately, reply with a quote, and your photos are never published or shared.
How do I pay?
Securely at checkout by card through Stripe.
How do I contact you?
Email only: support@hideatelier.com. We reply within 1–2 working days.