Terms & Conditions
Last updated: 13 November 2026. By ordering from hideatelier.com you agree to these terms. Hide Atelier sells made-to-order real-leather jackets online. Contact: support@hideatelier.com.
1. Made-to-order products
Every product is made fresh after an order is placed, to the size selected and the measurements confirmed in the order. Production plus delivery takes 8–12 working days as described in our Shipping Policy. Because products are custom-made, the returns position in our Returns & Replacements policy applies: no change-of-mind returns; replacements for size issues (against the confirmed measurements) and for damage or faults.
2. Measurements
The measurements recorded inside your order at checkout are the specification your jacket is made to. Please review them carefully before paying. Standard size measurements are shown on each product page and in our Size Guide; any value you edit replaces the standard value for your order.
3. Prices and payment
Prices are shown in USD and include free shipping to the countries listed in the Shipping Policy. Payment is taken at checkout through Stripe. An order is confirmed when you receive our order-confirmation email.
4. Product representation
We work to show leather colour and finish accurately, but real leather is a natural material: grain, tone and texture vary slightly from piece to piece, and screen settings differ. Such natural variation is a characteristic of genuine leather, not a fault.
5. Custom designs
Designs submitted through the custom order form are reviewed privately. Submission does not create an order; we reply with a quote, and an order exists only once it is placed and confirmed by email. By submitting images you confirm you have the right to share them with us for the purpose of making your garment.
6. Acceptable use
You agree not to misuse this website, attempt to disrupt it, or submit files that are not images through the custom order form. Uploaded files are security-checked and re-processed; non-image files are rejected.
7. Liability
Nothing in these terms limits liability that cannot be limited by law. Our liability for any order is limited to the price paid for that order, and our replacement promise for size issues, damage and faults always applies as described.
8. Changes
We may update these terms; the version published here at the time of your order governs that order.