Privacy Policy
Last updated: 13 November 2026. Hide Atelier (“we”, “us”) operates hideatelier.com. This policy explains what personal data we collect, why, and your rights. Questions: support@hideatelier.com.
What we collect and why
- Order data — name, email, delivery address, phone (if given), order contents and the measurements you confirm. Used only to make, deliver and support your order.
- Payment data — payments are processed by Stripe. We never see or store your full card number; Stripe handles it under its own privacy policy.
- Custom-design submissions — if you use our custom order form, we receive your contact details, measurements and the images you upload. Your photos are used only to make your jacket. They are never published, never shared and never used for marketing. Uploaded images are stripped of embedded location/metadata during processing.
- Contact emails — messages you send to support@hideatelier.com, kept so we can answer and maintain a record of your order support.
- Technical data — standard server logs and essential cookies needed for the shop (cart, checkout, security). We do not sell personal data to anyone.
Who we share it with
Only the parties needed to fulfil your order: Stripe (payment), our delivery carriers (name, address, tracking contact) and the workshop making your jacket (measurements and order specification — not your payment details). We do not sell, rent or trade personal data.
How long we keep it
Order records are kept as long as needed for accounting, tax and warranty/replacement support. Custom-design images are kept with the order record for remake reference and can be deleted on request once the order is complete — email us.
Security
The site runs over HTTPS, is protected by a web application firewall, and uploaded files are stored in a restricted area that is never publicly listed. Access to order data is limited to the people fulfilling your order.
Your rights
You may ask us at any time to show you the personal data we hold about you, correct it, or delete it (subject to records we must keep by law). Email support@hideatelier.com and we will respond within 30 days.
Changes
If this policy changes, the updated version is published on this page with a new date.