Contact Us
Email is the way to reach us: support@hideatelier.com
We answer within 1–2 working days. Written support keeps a clear record of your order, your measurements and any replacement request — which protects you and us.
To help us help you faster, include:
- Your order number for anything about an existing order.
- For sizing help: your chest/bust, waist, shoulder, sleeve and preferred length measurements — see the Size Guide for how to measure.
- For a size issue or damage: clear photos, as described in Returns & Replacements.
- For a custom design: use the form on the Custom Leather Jackets page instead of email — it keeps your images secure and queues your request for review.
Common answers live on our FAQ page — delivery times, shipping countries, measurements and replacements are all covered there.