Returns & Replacements

Returns & Replacements

The short version: every Hide Atelier jacket is made individually, to your confirmed size and measurements. Because it is made for one person, we cannot accept returns for change of mind. If there is a size issue or your jacket arrives damaged or faulty, we replace it — that promise is part of every order.

Why we cannot accept change-of-mind returns

Your jacket did not exist before you ordered it. It was cut from real leather and made to the measurements inside your order, so it cannot be resold to another customer. This is the standard model for custom and made-to-order clothing worldwide, and it is also what allows us to offer personal measurements at no extra cost.

What we do replace

• Size issue — the jacket does not match the measurements confirmed in your order (beyond normal handcrafting tolerance of ±0.5 inch).
• Damage or fault — the jacket arrives damaged, or a manufacturing fault appears (stitching, zips, lining, hardware) within 30 days of delivery.

How to request a replacement

1. Email support@hideatelier.com within 7 days of delivery (size issue or arrival damage) or within 30 days (manufacturing fault).
2. Include your order number and clear photos showing the issue. For a size issue, include a photo of the garment measured with a tape, so we can compare it with your order measurements.
3. We review within 2 working days and email you the outcome and the next step.
4. Approved replacements are made and shipped free, on the same 8–12 working day made-to-order timeline.

Before you order — get the size right

• Use our Leather Jacket Size Guide and measure over light clothing.
• On every product page you can edit the chest, waist, shoulder, sleeve and length before ordering — the jacket is then made to exactly those numbers.
• Between sizes? Size up for biker styles and anything worn over layers.
• Unsure? Email us your measurements before ordering and we will advise — support@hideatelier.com.

Order cancellations and changes

Because making starts quickly, contact us by email as soon as possible if you need to change or cancel. If production has not started, we will change or cancel free of charge. Once your jacket has been cut, changes and cancellations are no longer possible — but the replacement promise above always applies.